Pioneer in driving
the paradigm shift in
guest experience.
Embark on a transformative journey to redefine the future of hospitality
At the heart of Hospitality in Motion lies a profound commitment to enhancing the guest experience. Leveraging the power of emotional intelligence and technology, we design customer journeys that deeply connect with the guests and the organizational values.
Our holistic approach integrates and articulate all components of the guest experience: processes, technology, people and information.
We enhance your customer experience by providing expert consultancy on your organization’s customer journey, complemented by tailored training sessions and performance management systems designed to empower and elevate your teams’ competencies to new heights.
Our
experts
Claudia
Borrelly
Expert in operations hospitality and railways – Senior Lecturer EHL Hospitality Business School Lausanne - CEO Hospitality in Motion
Claudia Borrelly has spearheaded numerous openings and implemented Food & Beverage projects across both the hospitality (Montreux Palace, Montreux Jazz Festival, the F&B venue, Buckingham Palace Admiralty House for the Olympic Games, La Minerva Roma Italy) and railway industries (Eurostar, Orient Express, La dolce Vita). Leverage human potential with a strong emphasis on service excellence leveraging emotional intelligence. Lead team of more than 500 people.
Donald
Glowinski
Professor in Emotional Intelligence and Head of digital transition Clinique de la source Lausanne
Donald Glowinski has built his career around the challenges of training through simulation in the clinical field, focusing on emotional competencies and digital transition. With over 20 years of experience, he has become a specialist in the scientific analysis of behaviors and emotions, providing insights to both international organizations like Google and Intel, and national institutions such as the State of Geneva and the University Hospitals of Geneva.
Wolfgan
Illing
Expert in Hospitality, technology and processes Six Sigma
With his roots in luxury hospitality, Wolfgang draws from over 16 years of international management experience working for leading hospitality brands, launching F&B concepts & businesses, advising startups and leading operations for major Tech firms. During his experience Wolfgang focused on how to assign measurable goals towards corporate strategies and breaking them down into specific actions enabling the teams to act in line with organisational needs. The key is to set operational incentives so that performance matches and drives the overall vision of the organisation.
Völker
Juliane
Researcher in Emotional Intelligence and Affective Sciences
Juliane Voelker has dedicated her career to exploring the intricacies of emotional intelligence and its applications in various fields. As a post-doctoral researcher at the Swiss Center for Affective Sciences, she focuses on understanding and enhancing emotional experiences, particularly in the context of emotional communication. Juliane's work extends to the hospitality industry, where she investigates the contributions of emotional intelligence, fluid ability, and personality to academic performance and professional success..
Get in touch
+41 76 361 73 17info@hospitality-in-motion.com