Hospitality In Motion
Pioneer in driving the paradigm
shift in guest experience.
Embark on a transformative journey to redefine the future of hospitality
At the heart of Hospitality in Motion lies a profound commitment to enhancing the guest experience. Leveraging the power of emotional intelligence and technology, we design customer journeys that deeply connect with the guests and the organizational values.
Our holistic approach integrates and articulates all components of the guest experience: processes, technology, people and information.
We enhance your customer experience by providing expert consultancy on your organization’s customer journey, complemented by tailored training sessions and performance management systems designed to empower and elevate your teams’ competencies to new heights.
Why
Choose
us ?
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Expertise
With decades of experience in hospitality, railways, and food & beverage, our team, including emotional intelligence researchers and professors, brings unparalleled depth to every project.
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Excellence
We offer end-to-end support, guiding you from concept to execution, ensuring that the concept resonates from the vision to the service behaviors for seamless turn-key experiences.
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Avant-Gardist
Our creative solutions redefine hospitality standards by seamlessly integrating technology and empowering human interaction with emotional intelligence.
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Simplicity
We provide guidance and execution where it matters most, using a simple and systematic approach to tailor actionable plans and recommendations.
Our
experts
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Claudia
BorrellyClaudia Borrelly has spearheaded numerous openings and implemented Food & Beverage projects across both the hospitality (Montreux Palace, Montreux Jazz Festival, the F&B venue, Buckingham Palace Admiralty House for the Olympic Games, La Minerva Roma Italy) and railway industries (Eurostar, Orient Express, La Dolce Vita). Leverage human potential with a strong emphasis on service excellence leveraging emotional intelligence. Lead team of more than 500 people
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Völker
JulianeJuliane Voelker has dedicated her career to exploring the intricacies of emotional intelligence and its applications in various fields. As a post-doctoral researcher at the Swiss Center for Affective Sciences, she focuses on understanding and enhancing emotional experiences, particularly in the context of emotional communication. Juliane's work extends to the hospitality industry, where she investigates the contributions of emotional intelligence, fluid ability, and personality to academic performance and professional success
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Donald
GlowinskiDonald Glowinski has built his career around the challenges of training through simulation in the clinical field, focusing on emotional competencies and digital transition. With over 20 years of experience, he has become a specialist in the scientific analysis of behaviors and emotions, providing insights to both international organizations like Google and Intel, and national institutions such as the State of Geneva and the University Hospitals of Geneva.
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Wolfgan
IllingWith his roots in luxury hospitality, Wolfgang draws from over 16 years of international management experience working for leading hospitality brands, launching F&B concepts & businesses, advising startups and leading operations for major Tech firms. During his experience Wolfgang focused on how to assign measurable goals towards corporate strategies and breaking them down into specific actions enabling the teams to act in line with organisational needs. The key is to set operational incentives so that performance matches and drives the overall vision of the organisation
Consulting
Projects
Elevating experiences
through strategic phases
In a rapidly evolving world where paradigms shift and boundaries blur, our company is at the forefront of a transformative journey where Travel, Hospitality, F&B, converge into a seamless experience unleashing the power of technology and human interaction. We envision a future where time is redefined, where the essence of hospitality transcends mere location and products, and the service and journey itself becomes a memorable experience.
At the core of our mission is the belief that crafting unforgettable experiences is an art form, one that we meticulously tailor to meet and exceed every guest’s expectation. From excellence to tranquility, emotions to rejuvenation, we are architects of moments that resonate deeply, shaping the very essence of hospitality for every company we serve.
Contact us as we redefine the experience, not merely as a-means-to-an-end, but as a rich tapestry of experiences woven with care and dedication
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01.
Assessment
During the assessment phase, we perform thorough audits of your service delivery system, encompassing people, processes, technology, and information. By benchmarking against industry trends. We develop a detailed methodology that aligns with your vision, values and strategic goals, laying the groundwork for a captivating and successful project launch.
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02.
BLUEPRINT
Throughout the blueprint phase, we convert insights from the assessment, your vision and values and customer feedback into an enhanced customer journey. We design a comprehensive service blueprint that outlines all activities involved in the service delivery.
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03.
Service DNA
This phase translates company’s vision and values into service behaviors empowered by emotional intelligence, addressing the fundamental psychological and physiological needs of customers. Every interaction, every gesture, and every moment are crafted with precision.
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04.
DEPLOYMENTS
The operational deployment phase brings plan to life through the careful design of the recruitments guidelines, training sessions and performance management system aligned with the service DNA. Visual elements, artifacts are integrated in the day-to-day operations.
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05.
TRACKING
In the tracking phase, we monitor and evaluate project outcomes using predefined key performance indicators. This phase is essential for ensuring alignment with your objectives and achieving sustainable growth, ultimately delivering meaningful results that resonate with both your team and your customers.
Emotional
intelligence
Training
INTEGRATE EMOTIONAL INTELLIGENCE INTO THE VERY FABRIC OF YOUR COMPANY CULTURE WITH OUR CUSTOMIZED TRAINING COURSES AND WORKSHOPS
CULTIVATING EMOTIONAL INTELLIGENCE
Our emphasis on emotional intelligence distinguishes us in the industry. We transform the customer experience by fostering a service culture that resonates with your customers’ core values. We guide your team in evolving from basic know-how to mastering the art of know-how-to-be. Our dedicated team of industry experts and researchers continuously engages in research and development to design training programs and practical tools that can be effectively implemented at the individual, team, and organizational levels.
THE INTERSECTION OF EMOTIONS, OPERATIONS AND SCIENCES
Our programs are developed and tested by leading experts, integrating psychological insights, operational considerations, and practical applications to deliver a comprehensive learning experience that enhances emotional engagement both within the workplace and in interactions with guests.
MAKE IT YOUR SIGNATURE
Choose Hospitality in Motion to customize our programs to align with your brand, transforming our training into your unique service excellence strategy. Partner with us to experience the pinnacle of emotional intelligence training.
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01.
EMOTIONAL INTELLIGENCE TRAINING COURSES
Emotional Intelligence in the workplace: We specialize in training support departments, frontline service professionals and leadership teams by equipping managers with practical tools to foster connections with teams and customers. Our approach helps communicate the company's emotional ethos, promoting efficiency and seamless collaboration.
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02.
EQ TRAIN
THE TRAINEREmotions begin within. Transform into an Emotional Intelligence trainer with our innovative programs at Hospitality in Motion. We provide individuals with essential tools to recognize emotions in themselves and others, communicate effectively with guests, and develop strategies for emotional regulation.
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03.
Organizational: Embedding EQ into your company culture
A work environment that cultivates emotional intelligence: We conduct audits and provide recommendations to help organizations integrate emotional awareness at the organizational level
Case Studies
publications
They
trust us
